Frequently Asked Questions
Frequently Asked Questions
How do I place an order?
Select your minimalist, design-focused women's bag, choose the available size, color, or other options, and add the item to your cart. Follow the checkout instructions to complete your purchase. An order confirmation will be sent to the email address provided at checkout.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will make reasonable efforts to assist before fulfillment begins. Changes or cancellations cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun.
How can I track my order?
When tracking information becomes available, it will be sent to your checkout email address. Tracking updates may take time to appear and may vary by carrier.
When will my order arrive?
Delivery estimates depend on your destination, product availability, carrier operations, customs, weather, holidays, and other factors outside our reasonable control. Please review our Shipping Policy for more information.
What if my order is damaged, defective, incorrect, or incomplete?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label where applicable. We will review the issue and advise you of the next steps.
How do I return an item?
Please review our Return Policy and contact us for return authorization and instructions before sending anything back. Unauthorized returns or returns that do not follow our instructions may not be accepted.
Which payment methods are accepted?
Available payment methods are shown at checkout and may vary by location, currency, device, and payment service availability.
Contact Us
Email: service@solvariqa.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Operator: Shenzhen Qicai Trading Co., Ltd.