Shipping Policy
Shipping Policy
Order Processing
Orders are generally prepared and processed on business days. Processing time is separate from carrier transit time and may vary due to availability, verification, peak periods, holidays, order volume, or other operational circumstances.
Shipping Options and Costs
Available shipping methods, charges, and estimated delivery ranges are displayed at checkout for supported destinations. Delivery timeframes are estimates and are not guaranteed delivery dates.
Tracking
When available, tracking information will be sent to the email address provided at checkout. Updates may take time to appear, and some carriers provide limited tracking scans.
Delivery Delays
Delivery may be affected by carrier operations, customs, weather, transportation disruptions, holidays, remote destinations, or other events outside our reasonable control.
We will provide available information where possible, but carrier transit times and delivery timelines cannot be guaranteed once an order has been handed to the carrier.
Delivery Information
You are responsible for providing complete, accurate, and deliverable shipping information. Contact us immediately if a correction is needed. Changes cannot be guaranteed after processing or shipment preparation begins.
Reasonable reshipment costs may apply if incorrect or incomplete customer-provided information causes a return, delay, misdelivery, or need for reshipment.
International Orders
Customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply. Unless stated otherwise at checkout, these are the recipient’s responsibility and are not controlled by solvariqa.
Missing or Delivered Packages
If tracking shows an unusual delay or your package cannot be located, contact us.
If tracking shows delivery, first check the delivery area, mailbox, building reception, household members, neighbors, and carrier where appropriate.
Resolution depends on the shipment circumstances and applicable carrier procedures.
Split Shipments
Items in the same order may ship separately, arrive at different times, and have separate tracking numbers.
Contact Us
Email: service@solvariqa.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Operator: Shenzhen Qicai Trading Co., Ltd.