Return Policy
Return Policy
Return Window
You may request a return within 30 days after confirmed delivery. Contact us before returning any item so we can review your request, confirm eligibility, and provide return instructions.
Return Eligibility
Unless an item arrived defective, damaged, incorrect, or is otherwise eligible under applicable law, returned merchandise must be unused, unworn, unwashed, unaltered, and in its original condition.
Return all included parts, accessories, manuals, product documentation, and original packaging. Proof of purchase is required.
Non-Returnable Items
Certain items may be excluded for health, safety, personalization, hygiene, or product-integrity reasons. These may include personalized or customized goods, opened hygiene-sensitive products, gift cards, final-sale items, and products expressly marked as non-returnable.
Applicable exclusions will be stated on the product page or communicated before a return request is approved.
Damaged, Defective, Incorrect, or Incomplete Orders
Inspect your order promptly after delivery. Contact us as soon as possible if there is a problem, and include your order number and clear photos of the product, packaging, and shipping label.
Where the claim is validated, we will provide an appropriate remedy in accordance with applicable law and our store policies.
Return Shipping
Customers generally pay return shipping for preference-based returns, including a change of mind or incorrect selection.
If we confirm that an item was defective, damaged, or sent incorrectly, we will provide an appropriate remedy and instructions.
Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the returned item. Processing times vary by payment provider or financial institution.
Where permitted and clearly applicable, deductions may be made for missing parts, excessive use, damage, alteration, or loss in value.
Exchanges
Exchanges depend on product availability and inventory. In some cases, returning an eligible item and placing a new order after return approval may be the fastest option.
Order Cancellations
Contact us promptly to request cancellation. Cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun.
Contact Us
Email: service@solvariqa.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Operator: Shenzhen Qicai Trading Co., Ltd.